Data Deletion Instructions

1. Who we are

Unira S.A.S., identified with NIT 902.056.355, with its main operation in Medellín, Colombia (“Unira”, “we” or “our”), provides B2B software, CRM, automation, custom development, integrations, WhatsApp AI Agents and artificial intelligence agent services for companies.

For data deletion, privacy or personal data protection requests, you may write to contact.unira@gmail.com.

2. Scope of this page

This page explains how B2B customers, administrative users and end users may request the deletion, suppression, correction or review of personal data processed by Unira in relation to its services.

It also serves as a public instructions page for data deletion requests related to integrations with Meta, WhatsApp Business Platform, Embedded Signup, webhooks, Unira CRM, automations, artificial intelligence agents and other connected services.

3. Who may request data deletion

Requests may be submitted by:

• B2B customers of Unira or their authorized administrators.
• Internal users authorized by a B2B customer.
• End users who have interacted with a service operated by Unira on behalf of a B2B customer, for example guests, leads, prospects, contacts or final customers who interacted through WhatsApp.
• Legal representatives or duly authorized attorneys-in-fact, when applicable.

If the data belongs to the operation of a B2B customer, Unira may coordinate the request with such customer, especially when the customer is the data controller and Unira acts as processor.

4. How to request data deletion

To request data deletion, send an email to contact.unira@gmail.com with the subject “Data deletion request”.

The request must include:

• Full name of the requester.
• Contact email.
• Associated WhatsApp number, if the request relates to WhatsApp AI Agents or WhatsApp conversations.
• Related company, B2B customer or service, if you know it.
• Type of request: deletion, correction, update, access, revocation of authorization or other.
• Clear description of the data you wish to delete or review.
• Document or sufficient information to validate identity, when necessary.
• Additional supporting materials or documents you wish to provide.

5. Identity and authorization verification

To protect privacy and prevent improper access, Unira may request additional information to verify the identity of the requester or their authorization to act on behalf of another person or company.

For requests related to WhatsApp, Unira may validate the associated WhatsApp number, request confirmation through the corresponding channel, compare the request against data authorized by the B2B customer or coordinate with the B2B customer that enabled the service.

If we cannot reasonably verify the identity or authorization of the requester, we may reject, limit or request clarification before executing the request.

6. What data may be deleted

Depending on the case, Unira may delete, anonymize, block or stop processing data such as:

• Contact data of administrative users or end users.
• Conversations, messages or fragments of conversations processed by WhatsApp AI Agents, when technically and legally appropriate.
• Records associated with leads, prospects, requests, bookings, intake, support or customer service.
• Data uploaded to Unira CRM, contracted modules, automations, documents, files or integrations.
• Configurations, users, operational records or information associated with an account or service, when the request comes from an authorized B2B customer.

7. Data that may be retained

Some data may not be deleted immediately or may be retained for a limited time when necessary to:

• Comply with legal, tax, accounting, contractual or regulatory obligations.
• Issue, retain or audit electronic invoicing, payments, accounting support or commercial records.
• Prevent fraud, abuse, spam, unauthorized access, security incidents or breaches of Meta/WhatsApp policies.
• Resolve disputes, address claims, exercise legal defense or comply with requests from competent authorities.
• Maintain minimal technical logs, audit, traceability, security, idempotency, service continuity or support records.
• Comply with technical cycles of temporary backups, which may generally be retained for up to 14 days.

When it is not possible to delete certain data immediately, Unira may restrict, block, anonymize or limit its processing when reasonable and permitted by applicable law.

8. Response times

Unira shall address requests within the terms provided by applicable law. In Colombia, inquiries are addressed, as a general rule, within a maximum of ten (10) business days counted from receipt of the request, extendable in the cases permitted by law. Claims for correction, update or deletion are addressed, as a general rule, within a maximum of fifteen (15) business days, extendable in the cases permitted by law.

If the request is incomplete, Unira may ask for additional information. If the request involves data processed on behalf of a B2B customer, Unira may coordinate with such customer before confirming deletion or a final response.

9. Requests related to Meta or WhatsApp

If your request relates to data processed through WhatsApp AI Agents, Meta WhatsApp Business Platform, Embedded Signup, webhooks or integrations connected with Meta, include in your email the related WhatsApp number, the company or service with which you interacted and a clear description of the request.

When applicable, Unira may delete or limit data within its own systems. However, certain data processed by Meta, WhatsApp or other third parties may be subject to those third parties’ own policies, terms, tools or timeframes.

10. Suggested email template

You may use this format to submit your request:

Subject: Data deletion request

Full name: [your name]
Email: [your email]
Related WhatsApp number: [your number, if applicable]
Related company or service: [name of the B2B customer or service, if you know it]
Type of request: [deletion / correction / access / update / revocation]
Description: [explain what data you wish to delete or review]
Supporting materials: [attach documents if applicable]

11. Contact

Contact email: contact.unira@gmail.com

Location: Medellín, Colombia

Last updated: May 13, 2026.